SECURITY

One of the most comprehensive and meaningful service codes ever introduced in hospitality | By Dr. John Hogan CHE CHA …
No one is proposing that we want to annoy guests, but there is agreement that a “satisfied” guest is probably not thinking a hotel is very special and that adequate stay does not automatically build loyalty or repeat visits. Hotels of today must anticipate problem areas and respond immediately when one arises. This means that hotel owners and managers must allow and insist that their staffs do …
MWM Concrete Module